Frequently Asked Questions

RA Housing (RAH) is a community-driven online rental platform which connects student tenants across North America to Housing Providers (Landlords and Property Management).

Our services include but are not limited to Property Listings, Rental Reviews, Rental History Check, Rental Score, Tenant Rental Recommendation, Online Payments, Rental News, etc.

Tenant account: list of places you have lived in and rental recommendations from your housing providers.

Housing provider account: reviews given by your tenants on your claimed properties.

It is a numerical measurement of the rental history calculated through RAH’s algorithm.

Similar to a credit score, it represents the trustworthiness of a tenant or housing provider. A good rental score increases the chances of finding or renting a place.

A tenant can improve his/her rental score by:
Sharing renting experiences through RA Housing.
Gaining positive recommendations from housing providers.

A housing provider can improve his/her rental score by:
Writing recommendations for tenants.
Gaining positive reviews from tenants.

RA Housing promotes safe renting practices for tenants and housing providers across North America through shared experiences. These experiences help other tenants and housing providers make informed choices and encourage better housing facilities.

To learn more about services RAH provides click here.

You need an account to access our services. Create account now.

A tenant is the occupant of a rental space. A housing provider is the person or property management that oversees a rental space. The main differences are:

A tenant account can:
Post a listing and find sub-tenant or roommate.
Submit rental reviews.
Pay rent online through credit card, debit card, etc.

A housing provider can:
Post a listing and find tenant.
Write recommendations about tenants.
Collect rent online.

Common services such as viewing rental histories, rental scores, rental news feed, manage documents, sign documents, calendar, tracking rental payments, etc. are available to both accounts.

RA Housing is not associate with any housing providers or tenants. Users are responsible to research well in advance before choosing a tenant/housing provider.

Check rental guide.

Please contact us. Our 24/7 customer care service will help set-up new university/college.

You can update your email address. This change will update your student account to a non-student account.

Update your email now.

If you are a student, whether you are looking to rent or to sublet, you need to register with your valid student email ID under “Student/Tenant” account. Check Student Coverage.

If you are registered under housing provider account or with a regular email, the platform will assume you are not a student. RAH services are free to all students and verified housing providers only.

You will need to make sure that your RAH profile setting is complete and updated (i.e., current status, date of birth, phone number, etc.). This aspect is vital because RAH work with student tenants, and this information helps prevent fake listings or rental scams.

Once your RAH profile setting is complete, you can request for a 30 days trial at RAH Service. Click on the "Request For Trial” button. A trial coupon will be issued to your account via email within 24 hours.

When adding a listing, make sure to click on the "I Have Trial Coupon” button, which will allow you to publish one listing valid for 90 days. All other services will be available to use during this period.

It is an unique nine-digit code generated by RAH to identify each registered account. The RAH Pin can be used to share information about your account to potential tenants or housing providers.

It is highly suggested to not share your RAH pin with any unknown person.

If you have an account with RAH, you can find your pin in the Settings page at the right top corner.

Click here to see your RAH Pin.

Yes, the RAH pin can be changed through your Settings. However, the history stored in your RAH Pin will remain on your account.

If you suspect your RAH Pin is being misused, please contact RAH.

Note that whenever your RAH Pin is used, RAH sends you a notification through your feeds.

Yes, you do.

Student-tenant accounts are verified automatically through their university email ID whereas housing providers account verification process is different.

In order to successfully setup your RAH housing provider account, you will need to provide the following information:

Property Address
Social Security number (SIN)
Valid bank details

We take your privacy and the security of your data very seriously. RAH does not share your information with any third-party companies except STRIPE for a secure payment channel. This information is only used for rent payments. Check Stripe's Privacy Policy.

Only housing providers are requested to verify their account in order to access free services. To verify your account, you will need to go to your Account Settings -> Payment method. Click on rent collect setting on right top corner. It will ask for your bank account details, SIN and personal address. This information is confidential and it is only used to confirm that you are a unique and legitimate user. It is FREE to verify your account. If you do not wish you verify your account, you can opt for pay-as-you-go services once you create your account.

If you are a student, you do not need to verify your account.

It is used to verify the legitimacy of user.

We require identification to confirm that you are a representative of the business for which you are registering for. If you represent a Canadian business and do not feel comfortable providing your SIN / NAS, we are happy to take another form of government-issued identification.

Contact our 24/7 customer care service.

To verify your housing provider account and to set-up online rent payments directly to your bank account.

You can not switch your account. You will need to deactivate the current housing provider account and then create a new account using your valid student email ID. This is necessary to maintain legitimacy of all users.

You can add an extra layer of security to your login account by turning on the RAH two-factor authentication. Enabling this feature prevents others from using your account without your authorization and keeps all of your information secure.

To enable the two-factor authentication, you will need to first download the Google Authenticator application in your device, then go to your RAH account settings and click enable two-factor authentication and scan the bar code with your device using the Google Authenticator application. The Google Authenticator application will prompt a code you can use to activate the two-factor authentication in your account.

RAH takes your account security seriously. You can request a temporary code by contacting us, and we will send you a temporary code you can use to log-in into your RAH account. It will allow you to reset or disable your two-factor authentication.

Only a verified tenant account can submit reviews.

There are no costs associated to view or submit reviews.

You have 30 days from the day you submitted your review to delete or make changes.

Go to your Review by searching your property address or going to settings->postings->reviews.

Click here to make changes to your reviews.

No. You can submit only one review at a time. To post a new review you need to wait for a while.

A housing provider account can not delete reviews submitted by tenants. To improve your rental score, you will need to claim your property first and our team will help you improve its rental score.

As a verified housing provider account, you have the right to report/claim your properties and our team will help you solve it. If the submitted review violates our policy, the system will not publish it. See policies.

Only housing provider accounts can claim a property/rental space. To make a claim, you must meet the following criteria:

Your tenant(s) must have submitted at-least one review on the specified property address.

Your tenant(s) must provide you the property rent through RAH platform.

Contact us. Our customer care is available 24/7.

Only verified housing provider accounts can submit recommendations.

There are no costs associated with writing recommendations. It is a free service available to verified housing providers accounts only.

You have 90 days from the day you submitted your recommendation to delete or make changes.

Click here to edit recommendations.

You can only submit one recommendation per tenant.

You will need to report it to RAH. If the submitted recommendation violates our policy, it will be removed. See policies.

Listing price varies with account type.

Student-tenant account: unlimited and free listings.

Verified housing provider account: unlimited and free listings.

Unverified housing provider account: See price plans.

Click here to view prices.

Each listing is valid for 90 days from the date it was submitted.

Yes, you can edit your listing before its expiry date.

Everyone can access your listings. However only student tenant accounts will be able to contact you.

Once your listing is published, only student tenant accounts will have access to your profile. Student tenants can send a viewing request via phone, email or RAH chat system. It is advised to all housing providers to keep their contact information updated all the time.

Each listing can be reported by clicking on the “report” button at the bottom of each post. If it violates our policy, it will be removed immediately.

Only student users can request a viewing.

Only student users can initiate a request viewing through the request viewing button. Once clicked, it will notify the housing provider immediately, and the housing provider will have the option to propose multiple/specific times, and these timing will be introduced to the student user. Once the student user accepts, both parties will see this event in their calendar as a shared appointment. An early reminder will be sent to both parties before the scheduled viewing via email and in their news feeds.

Housing providers and student users can not opt-out of this feature unless the listed property is marked as rented or deleted.

You will need the user’s RAH pin and registered email ID. Only verified accounts have access to rental histories. Create account now.

You can not delete your rental history. If there is a misinformation regarding your rental history, report it to RAH.. If the content violates our policy or it is fraud, the system will remove it immediately.

It’s simple! Set-up your preferred payment method (credit/debit card) and add your housing provider. Only student tenant accounts can use this service.

You will need your housing provider's RAH pin and their registered email address associated to RAH account in your Settings. Add housing provider now.

Receipts are generated automatically. All your rent receipts will be stored in Settings -> Receipts along with its status (either pending or completed).

Rent payments are deposited immediately into your RAH housing provider's account.

Once the rent payment is transferred, it can not be retrieved manually. To cancel please contact us.

Only verified housing provider accounts can collect rent. Set-up your bank information and add your tenant.

You require your tenant's RAH pin and his registered email address associated to RAH account. Add tenant now.

You can find the total pending collected amount by clicking Settings Rent To view total collected amount click Settings -> Receipts.

It takes up to five business days to process rent payments.

If the total collected rent is over CAD 5000, it will be deposited in parts the following day. RAH can only process a maximum of CAD 5000 a day to prevent fraud.

Contact us. Our customer care is available 24/7.

RA Housing doesn’t store any of your credit card(s) and/or bank information. We use a reliable third-party resource (STRIPE) to secure your financial information.

Your financial information will not be shared with other users or companies. Only STRIPE has access to your information to be solely used for rent payments through RAH.

You can not recover deleted chats.

No, you can not connect with this user again if one of the parties decided to close that conversation for that specific property.

It is an event that you created in your calendar which is private, and only you can view it. You can edit and set-it up to send you reminders/notifications.

A shared appointment is an event shared between you and another account (housing provider or tenant). Once it is created, you can not edit it, only delete. The other person will be notified if the shared appointment is deleted.

All parties will be notified immediately.

You can not edit a shared appointment even if it was created by you. You can only delete it and a notification will be sent to the other party immediately.

No, you can not recover a deleted appointment.

You can use the search bar to go to past created appointments.

Yes, you will get reminders for any appointments scheduled in your calendar.

You can upload the following file formats: doc, docx, and pdf. You can share any of these files but can only sign pdf file format.

Original Docs are the saved documents uploaded by you.

My Signed Docs are the saved documents signed by you whether they were uploaded by you or sent from other users.

User Signed Docs are the saved documents that have been signed by other users.

Yes, you can download, delete, and share it as a link.

When you go to your “Manage Documents” page under “Original Docs”, you can select any pdf file and request signature from other users when clicking sign options.

You can only sign pdf files. When you click on sign options, it will allow you to sign this document or request other users to sign it. Only student and verified/paid housing providers accounts can access this feature.

Yes, you will be notified through your new feeds and via email when someone completes your signature request.

You will see a saved signed copy for your records whether you or someone else signed it.

You have a maximum of ten spaces to upload original documents.

Contact our customer service to request more space.

You can unsubscribe from receiving notifications through your settings. Click here to make changes.