Frequently Asked Questions

RA Housing (RAH) is a community-driven online rental platform which connects student tenants across North America to Housing Providers (Landlords and Property Management).

Our services include but are not limited to Property Listings, Rental Reviews, Rental History Check, Rental Score, Tenant Rental Recommendation, Online Payments, Rental News, etc.

Tenant account: list of places you have lived in and rental recommendations from your housing providers.

Housing provider account: reviews given by your tenants on your claimed properties.

It is a numerical measurement of your rental history calculated through RAH’s algorithm.

Similar to a credit score, it represents the trustworthiness of a tenant or housing provider. A good rental score increases the chances of finding or renting a place.

A tenant can improve his/her rental score by:
Sharing renting experiences through RA Housing.
Gaining positive recommendations from housing providers.

A housing provider can improve his/her rental score by:
Writing recommendations for tenants.
Gaining positive reviews from tenants.

RA Housing promotes safe renting practices for tenants and housing providers across North America through shared experiences. These experiences help other tenants and housing providers make informed choices and encourage better housing facilities.

To learn more about services RAH provides click here.

You need an account to access our services. Create account now.

A tenant is the occupant of a rental space. A housing provider is the person or property management that oversees a rental space. The main differences are:

A tenant account can:
Submit rental reviews.
Pay rent online through credit card, debit card, etc.

A housing provider can:
Write recommendations about tenants.
Collect rent online.

Common services such as viewing rental histories, rental scores, rental news feed, manage documents, sign documents, calendar, listing rental spaces, tracking rental payments, etc. are available to both accounts.

RA Housing is not associate with any housing providers or tenants. Users are responsible to research well in advance before choosing a tenant/housing provider.

Check rental guide.

Please contact us. Our 24/7 customer care service will help set-up new university/college.

You can update your email address. This change will update your student account to a non-student account.

Update your email now.

It is an unique nine-digit code generated by RAH to identify each registered account. The RAH Pin can be used to share information about your account to potential tenants or housing providers.

It is highly suggested to not share your RAH pin with any unknown person.

If you have an account with RAH, you can find your pin in the Settings page at the right top corner.

Click here to see your RAH Pin.

Yes, the RAH pin can be changed through your Settings. However, the history stored in your RAH Pin will remain on your account.

If you suspect your RAH Pin is being misused, please contact RAH.

Note that whenever your RAH Pin is used, RAH sends you a notification through your feeds.

Student-tenant accounts are verified automatically through their university email ID. Only housing providers need to verify their account.

In order to successfully setup your RAH housing provider account, you will need to provide the following information:

Property Address
Social Security number (SIN)
A valid bank details

We take your privacy and the security of your data very seriously. RAH does not share your information with any third-party companies except STRIPE for a secure payment channel. This information is only used for rent payments. Check Stripe's Privacy Policy.

It is used to verify the legitimacy of user.

We require identification to confirm that you are a representative of the business for which you are registering for. If you represent a Canadian business and do not feel comfortable providing your SIN / NAS, we are happy to take another form of government-issued identification.

Contact our 24/7 customer care service.

To verify your housing provider account and to set-up online rent payments directly to your bank account.

Only a verified tenant account can submit reviews.

There are no costs associated to view or submit reviews.

You have 30 days from the day you submitted your review to delete or make changes.

Go to your Review by searching your property address or going to settings->postings->reviews.

Click here to make changes to your reviews.

No. You can submit only one review at a time. To post a new review you need to wait for a while.

A housing provider account can’t delete reviews submitted by tenants. To improve your rental score, you will need to claim your property first and our team will help you improve its rental score.

As a verified housing provider account, you have the right to report/claim your properties and our team will help you solve it. If the submitted review violates our policy, the system will not publish it. See policies.

Only housing provider accounts can claim a property/rental space. To make a claim, you must meet the following criteria:

Your tenant(s) must have submitted at-least one review on the specified property address.

Your tenant(s) must provide you the property rent through RAH platform.

Contact us. Our customer care is available 24/7.

Only verified housing provider accounts can submit recommendations.

There are no costs associated with writing recommendations. It is a free service available to verified housing providers accounts only.

You have 90 days from the day you submitted your recommendation to delete or make changes.

Click here to edit recommendations.

You can only submit one recommendation per tenant.

You will need to report it to RAH. If the submitted recommendation violates our policy, it will be removed. See policies.

Listing price varies with account type.

Student-tenant account: unlimited and free listings.

Verified housing provider account: unlimited and free listings.

Unverified housing provider account: See price plans.

Click here to view prices.

Each listing is valid for 90 days from the date it was submitted.

Yes, you can edit your listing before its expiry date.

Everyone can access your listings. However only student tenant accounts will be able to contact you.

Once your listing is published, only student tenant accounts will have access to your profile. Student tenants can send a viewing request via phone, email or RAH chat system. It is advised to all housing providers to keep their contact information updated all the time.

Each listing can be reported by clicking on the “report” button at the bottom of each post. If it violates our policy, it will be removed immediately.

You will need the user’s RAH pin and registered email ID. Only verified accounts have access to rental histories. Create account now.

You can’t delete your rental history. If there is a misinformation regarding your rental history, report it to RAH.. If the content violates our policy or it is fraud, the system will remove it immediately.

It’s simple! Set-up your preferred payment method (credit/debit card) and add your housing provider. Only student tenant accounts can use this service.

You require your housing provider's RAH pin and his registered email address associated to RAH account in your Settings. Add housing provider now.

Receipts are generated automatically. All your rent receipts will be stored in Settings -> Receipts along with its status (either pending or completed).

Rent payments are deposited immediately into your RAH housing provider account.

Once the rent payment is transferred, it can’t be retrieved manually. To cancel please contact us.

Only verified housing provider accounts can collect rent. Set-up your bank information and add your tenant.

You require your tenant's RAH pin and his registered email address associated to RAH account. Add tenant now.

You can find the total pending collected amount by clicking Settings Rent To view total collected amount click Settings -> Receipts

It takes up to five business days to process rent payments.

If the total collected rent is over CAD 5000, it will be deposited in parts the following day. RAH can only process a maximum of CAD 5000 a day to prevent fraud.

Contact us. Our customer care is available 24/7.

RA Housing doesn’t store any of your credit card(s) and/or bank information. We use a reliable third-party resource (STRIPE) to secure your financial information.

Your financial information will not be shared with other users or companies. Only STRIPE has access to your information to be solely used for rent payments through RAH.

You can’t recover deleted chats.

You can unsubscribe from receiving notifications through your settings. Click here to make changes.